Job Description

POSITION TITLE

Customer Service Representative

COMMITMENT

Full-time; 37.5hrs/week

Do you enjoy helping people, thrive in a fast-paced environment, and have a passion for health and wellness? If so, we'd love to meet you!

Why PISE?

PISE (Pacific Institute for Sport Education) is more than just a fitness centre -- we're a community hub for movement, inclusion, and sport development. Since 2008, we've supported people of all ages and abilities across South Vancouver Island by promoting active, healthy lifestyles. We're proud to be a non-profit leader in physical literacy and accessibility, transforming lives through education and sport. Learn more at pise.ca.

About the Role:

As a

Customer Service Representative

, you're the friendly face of our facility -- the first-person clients see when they walk through the door. From welcoming guests and managing memberships to keeping things running smoothly behind the scenes, you'll play a key role in our vibrant, health-focused environment.

As a Customer Service Representative, you will:

Greet and assist clients with a smile

Process memberships and program registrations

Process payments and perform daily cash reconciliations

First Aid attendant to all building first aid emergencies

Handle phone, email, and in-person inquiries

Checking ID, membership, and waiver information

Handing/signing out equipment, towels, and keys

Awareness of facility bookings and assist with facility tours

Assist the team with facility rental set-ups and take-downs as necessary

Assist the team with room set-ups and take-downs as necessary

Open and close the facility and maintain safety procedures

Cleaning fitness equipment and assisting with maintenance in the fitness centre

Signing out fitness equipment to clients

Light cleaning duties and tidying throughout the facility as necessary, including the High-Performance Gym, Regeneration Room, etc.

What We Offer:

Extended Health & Dental Benefits

RRSP Matching

Free membership

to our Fitness Centre

Discounts

on PISE-led programs

Flexible scheduling with paid time off

to fit your lifestyle

Supportive and inclusive team

culture

Free on-site parking

Fun staff events

and community involvement

What You Bring:

A positive, proactive attitude and a passion for helping others

Experience in customer service, reception, or sales

Confidence using computers (Outlook, Microsoft Office, etc.)

Ability to stay organized and multitask during busy times

Interest in health, fitness, or recreation

Must be 16+ years old and willing to complete a Police Information Check (with Vulnerable Sector Screen)

Available to work flexible shifts, including early mornings (starting at 7:00am), evenings (until 10:15pm), and weekends

TO APPLY

Please submit a resume and a cover letter by

midnight: Sunday, July 20th, 2025,

to:

Brianna Wheeler

Human Resources & Admin Coordinator

Thank you for your interest in PISE. Please note, due to the number of resumes received, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Flexible schedule On-site gym On-site parking Paid time off RRSP match Store discount
Schedule:

Day shift Evening shift Monday to Friday Weekends as needed
Work Location: In person

Application deadline: 2025-07-20
Expected start date: 2025-08-18