Job Description

The Role

We're looking for two enthusiastic

Customer Service Representatives

to join our Vancouver team for the winter season, starting immediately. If you love meeting new people, providing top-tier customer service, and working in a fun, dynamic environment, this is the job for you!

This is a

part-time winter position

(about 16 hours per week on average), with hours varying depending on the weather. On sunny days, shifts may extend up to 30 hours per week. On cold or rainy days, hours may drop to zero. For the right candidate, this role could easily turn into a

full-time summer position

as our busy season ramps up.

Position Details

Hiring for:

2 positions

Location:

Downtown Vancouver, BC

Compensation:

$18/hour + bonuses

Employment Type:

Part-time, weather-dependent

Schedule:

Must be available weekends and evenings. We are

very accommodating and flexible with scheduling

.
Key Responsibilities

Welcome customers and assist with bookings, payments, and rental policies Explain how to safely operate our electric HeyYa Carts Answer questions and provide insider tips on Vancouver's best routes and attractions Ensure carts are clean, charged, and ready for rentals Drive an electric scooter to assist customers or complete quick tasks Work primarily indoors but be comfortable handling some outdoor tasks Handle customer inquiries and minor troubleshooting (bonus if you have mechanical or electrical skills!)
What We're Looking For

A friendly, outgoing personality--you love making people smile! Strong customer service and problem-solving skills Familiarity with downtown Vancouver and surrounding areas (knowing hidden gems is a plus!) Comfortable working in a fast-changing, weather-dependent schedule with both indoor and outdoor responsibilities

Must have a valid driver's license (Class 7 "N" is acceptable)

Comfortable driving an electric scooter Reliable, responsible, and able to work independently or in a team Bonus: Mechanical or electrical skills for basic cart maintenance
Why Work With Us?

Be part of a growing Canadian company already operating in Vancouver and Victoria Help visitors explore the city sustainably Flexible part-time winter schedule that can grow into a

full-time summer job

Opportunities for long-term employment and transfers to other locations as we expand across Canada
How to Apply

Send your resume and a short cover letter to

jobs@heyya.ca

.
Applications will be reviewed on a rolling basis--we encourage you to apply right away.

We can't wait to meet you!

Job Types: Part-time, Seasonal
Contract length: 8 months

Pay: From $18.00 per hour

Expected hours: 8 - 30 per week

Application question(s):

Are you willing to work evenings, weekends, and holidays, as necessary? Sometimes until 11pm?
Licence/Certification:

BC driver's license (class 5/7 or higher) (required)
Location:

Vancouver, BC (required)
Work Location: In person