Job Description

Who we are:

Allan Marshall & Associates is a rapidly growing Canadian organization that specializes in personal insolvency and debt solutions. We are searching for people who value the quality of the customer experience first and foremost, who enjoy helping others, are skilled communicators, are results focused, and are self-motivated within an inter-provincial team environment. We value organizational fit first! If your values match ours AND you have all the skills and experience that we are looking for then that is just a bonus for us. For the right person, we know we can train for what skills you might be missing. We are people-first in how we support our staff. Our health benefits are 100% employer paid and we have no co-pays, and we support 11 paid public holidays per year!

Our Customer Service Representatives are the first contact for all our customer interactions as we value a warm human experience over automation. Your interactions with our clients establish our ongoing customer relationship through your ability to listen with empathy and focus on providing support to people who find themselves in desperate situations. Because of our continuous growth, the pace can be fast at times, but our focus on collaboration gets us through together.

We are looking for an individual interested in supporting our growing business onsite in our Hampton, NB office on a 9am to 9pm AST, 4 on / 5 off, M-Sat shift rotation (no Sundays!). Your weekend shift rotation would have you working 2 successive Friday/Saturdays on shift, then 2 successive Friday/Saturdays off shift within a 4-week rotation schedule.

The Position Responsibilities:

The perfect candidate will be supporting staff and clients including:

Answering and attending to incoming calls, emails, texts, and chats to route them to the appropriate department or individual Manage and coordinate multiple calendars, including scheduling internal and external meetings, appointments for client facing teams Answer general questions and inquiries Be respectful, empathetic, and understanding to clients, including application of well-developed de-escalation skills

Who you are:

Experience

3+ years of customer service experience preferably in a high-volume contact center is required
Skills

Excellent organizational, time management, and strong business communication skills, written and verbal The ability to multitask and ability to thrive under deadlines in a fast-paced environment Highly organized, efficient, and able to manage multiple priorities Experience managing and de-escalating distraught and frustrated customers Experience with Customer Relationship Management applications Attention to detail and accuracy Trustworthy and professional
Salary commensurate with experience.

Our interview process typically consists of a quick pre-screen with HR for skills and education, a panel interview with the hiring manager and 2 other team members for team fit, experience, and ability, and a third chat with our CEO for organizational fit. We want you to know as much as you need before you decide!

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Flexible language requirement:

French not required
Schedule:

12 hour shift
Experience:

Call center: 3 years (required) Customer service: 3 years (required)
Work Location: In person