Customer Service Representative

Guelph, ON, Canada

Job Description



Opportunity summary:

As a Customer Service Representative (CSR) in our manufacturing facility, you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.

How you will impact WestRock

  • Represent WestRock values and deliver excellent service through each interaction
  • Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
  • Run customized reports and share data with customers
  • Provide pricing, inventory availability and production schedule information to customers
  • Track order activity and alert appropriate staff of any potential delivery problems
  • Partner with Quality Manager to resolve routine customer issues
  • Suggest alternative products or services to meet customer needs when appropriate
  • Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
  • Track warehouse inventories and update customers on order status
  • Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution


What you need to succeed:
  • High School diploma/GED or Marketing Diploma
  • Must have 3+ years of customer service-related work experience
  • Previous experience in manufacturing industry is preferred
  • Demonstrate a customer-oriented mindset and ability to operate with customers best interests in mind
  • Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
  • Have strong attention to detail and be highly organized
  • Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
  • Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals


Why Work for WestRock:
  • Competitive salary
  • Benefits from first day of employment
  • Pension plan from the first day of employment (up to 7% with company match)
  • A great Management Team and experienced peers to help you along the way
  • Celebration lunches and BBQs
  • Family social club events and company golf tournament
  • An Employer that cares about health and safety
  • Training opportunities to enhance your skills and grow your career
  • A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.
  • A management team committed to WestRock's values of Respect, Accountability, Integrity and Excellence


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. As part of our commitment to accessibility for all persons with disabilities, WestRock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact WestRock, Human Resources at 226-332-4711 about your needs and we will consult with you to ensure suitable accommodation is provided. Please apply with resume to www.westrock.com.

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Job Detail

  • Job Id
    JD2249681
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Guelph, ON, Canada
  • Education
    Not mentioned