Job Description

Why should you join our team?

YMCA Calgary is actively building healthy communities - join us in creating a better Calgary.
YMCA Calgary opened its doors in 1902, since then we have evolved into a vibrant charitable organization that responds to the needs and health of the community.

Guided by four core values of honesty, caring, respect and responsibility, YMCA Calgary develop and delivers quality programs and services that promote the health of the community and provides opportunities for all Calgarians to belong, grow, thrive and lead. Our team of staff and volunteers are committed to creating a positive impact in the community through our health and wellness programs, child care and early education programs, community outreach programs (such as Indigenous, youth at risk, and cultural integration programs), leadership programs, camp experiences, and much more.

YMCA Calgary serves the community at our six health and wellness locations, six child care centres, two outdoor camp locations, and 60 community outreach locations. Join us in building healthy communities!

Customer Service Representative (Full Time)
Shane Homes YMCA at Rocky RIdge
Start Date: Immediately
Salary: $31,200.00/yr - $36,039.00/yr

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:
\xc2\xb7 Complimentary YMCA Calgary membership including a linked membership for dependent children;
\xc2\xb7 Comprehensive health and dental benefits. Premiums paid in full by the Association;
\xc2\xb7 Pension or student loan repayment plan with specified contribution matched by the Association;
\xc2\xb7 Anniversary flex day and gifts given to celebrate each year of employment;
\xc2\xb7 Program discounts;
\xc2\xb7 Ongoing leadership development and opportunities;
\xc2\xb7 Leadership award opportunities;
\xc2\xb7 Scholarship opportunities;
\xc2\xb7 Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;
\xc2\xb7 Exceptional customer service attitude;
\xc2\xb7 Strong computer skills;
\xc2\xb7 Be resourceful, organized and handle change well;
\xc2\xb7 Effective time management and welcomes change;
\xc2\xb7 Clear communicator - in person, over the phone, and through email;
\xc2\xb7 Evidence of a clear Police Information Check including a Vulnerable Sector Search;
\xc2\xb7 Three professional references required.

What does this role look like at YMCA Calgary?

Duties and Responsibilities include:
\xc2\xb7 Identify and create opportunities to enhance each and every person\'s YMCA experience;
\xc2\xb7 Meet and exceed customers\' expectations in all service aspects at the Membership desk;
\xc2\xb7 Complete all membership/program related duties with accuracy;
\xc2\xb7 Accurately complete all transactions, payments, cash-outs and balancing;
\xc2\xb7 Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association;
\xc2\xb7 Develop and maintain smooth, cooperative working relations with all staff and volunteers;
\xc2\xb7 Aid in the training of all new staff and volunteers;
\xc2\xb7 Work in a team environment to achieve optimal collective results;
\xc2\xb7 Share responsibility for weekly upkeep of desk inventory and lost and found items while ensuring a well-stocked and clean work areas at all times;
\xc2\xb7 Ability to problem solve;
\xc2\xb7 Participate in the Staff and Volunteer aspect of the Annual Campaign.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our employees embody the YMCA values of honesty, caring, respect and responsibility. In addition, they model and are committed to the following competencies;
\xc2\xb7 Developing Self and Others: Developing people with a view toward present and future capacity;
\xc2\xb7 Building Purposeful Relationships: Relating to people authentically with their best in mind;
\xc2\xb7 Creating a Culture of Community: Gathering people to purpose and vision;
\xc2\xb7 Making Intentional Impact: Intending to make a difference every day;
\xc2\xb7 Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision;
\xc2\xb7 Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model;
\xc2\xb7 Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview. This posting will close when a suitable candidate is found.

All applications are to be submitted online but for any position specific concerns or questions, please email careers@calgary.ymca.ca

Company

YMCA Calgary

Location

Shane Homes YMCA at Rocky Ridge

Opening Date

13-09-2023

Closing Date

27-09-2023

YMCA