Job Description

Duties and Responsibilities of Customer Service Representative:

Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered

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Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services Receive and log complaints Explain procedures, risks and benefits to clients Consult with clients after sale to provide ongoing support Ensure accuracy of financial transactions

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Investigate complaints and claims Send invoices Monitor quality and production levels Co-ordinate activities with other work units or departments Prepare reports and statistics related to areas of responsibility Troubleshoot and resolve technical problems Obtain and process information required to provide customer service Document and prepare invoices and work orders Calculate billing charges Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates Manage feed inventory activities Determine product specifications Answer enquiries and resolve problems or discrepancies concerning customers' accounts Confer with clients to identify requirements Conduct research to expand knowledge of the field Contact clients and suppliers to resolve problems Review budgets and financial reports for specific projects Conduct sales transactions through Internet-based electronic commerce

Experience and specialization

Computer and technology knowledge: + Enterprise resource planning (ERP) software, MS Outlook, SAP (FI/CO / HR / MM / OT SD), MS Office, Spreadsheet, Inventory control software, Information management system, Material requirements planning (MRP) system

Area of specialization

Technical support Customs services Oil and gas exploration and production

Salary:

$25.00 hourly / 40 hours per week

Start Date:

As soon as possible

Requirements / Skills:

Language: English Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience Experience: 2 years to less than 3 years

Vacancy: 1

Workplace information:

Work must be completed at the physical location. There is no option to work remotely.

Location

: 266 MacKay Crescent Fort McMurray, AB T9H 5D6

Work setting:

Oil and gas industry

Work conditions and physical capabilities:

Fast-paced environment

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Work under pressure

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Tight deadlines

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Attention to detail

Personal suitability:

Punctuality

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Client focus

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Efficient interpersonal skills

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Excellent oral communication

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Excellent written communication

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Flexibility

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Organized

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Reliability

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Team player

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Initiative

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Judgement

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Ability to multitask

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Dependability

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Honesty

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Quick learner

Benefits

Health benefits


Dental plan Disability benefits Health care plan Vision care benefits

Financial benefits

Registered Retirement Savings Plan (RRSP)

Long term benefits

Long-term care insurance Maternity and parental benefits

Other benefits

On-site parking available

How to apply:

By email

hr@edmontonvalve.com



If applying by email:



What you must include in your application:


Cover letter Answers to the following screening questions: + Are you authorized to work in Canada?
What might be required by the employer later in the hiring process: + References attesting experience


Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.