Job Description

Fuel Your Future: Join Our Expert Mechanical Team


Acden Mechanical Repair & Maintenance is seeking a dedicated Customer Service Representative to join our team. As the first point of contact for clients and visitors, you will be responsible for managing the front desk, handling incoming calls, scheduling appointments, and supporting daily operations to ensure smooth and efficient service. In this role, you'll assist with general administrative tasks related to customer service and shop operations, playing a vital part in maintaining a positive and organized environment.


Our state-of-the-art, environmentally designed maintenance shop provides a top-notch work environment, giving you the tools and support you need to excel. You'll enjoy competitive pay, opportunities for career growth, and the chance to work in a collaborative team that values your expertise. If you're committed to delivering excellent customer service and want to be part of a company that prioritizes sustainability and innovation, we want to hear from you!

##### Position: Permanent/ Local Position (Non-Camp/Non-FIFO)

##### Location: Taiganova Shop, Fort McMurray, Alberta

##### Work Schedule: 5 days on,2 days off; 8-hour day shifts

What's in it for me?

• Competitive Compensation: Enjoy a competitive wage and overtime (if available).
• RRSP Contribution Matching Program: Start shaping your future with immediate enrollment of Acden's matching program.
• Employee and Family Assistance Program: We care about your well-being.
• Training and Development: Access our fund program to enhance your skills .
• Community Engagement: Participate in Acden's various community, family-oriented, and holiday events.
• Comprehensive Benefits: Immediate enrollment in our group benefits plan, including health, dental, vision, disability insurance, and life insurance.
• Employee Perks: Enjoy discounts provided by Acden and Perkopolis.
• Work/Life Balance: Our flexible schedule allows you to maintain a healthy balance between work and life

##### What I will be doing?

• Greet and welcome customers, visitors, and vendors in a professional and friendly manner.
• Answer phone calls, take messages, and direct inquiries to the appropriate department or staff member.
• Provide information about services, pricing, and availability as required.
• Schedule service appointments, repairs, or maintenance for clients based on shop availability.
• Maintain accurate records of appointments, service requests, and customer details.
• Remind customers of upcoming appointments or follow-up actions, ensuring high customer satisfaction.
• Perform general administrative duties such as filing, data entry, and managing office supplies.
• Assist with inventory tracking and orders related to maintenance parts or supplies.
• Ensure the front office area is clean, organized, and well-maintained at all times.
• Process payments from customers for services rendered, including cash, credit and debit cards.
• Generate invoices and receipts for customers.
• Other duties as assigned which may assist with full services of Acden Mechanical Repair & Maintenance.



What does Acden need from me?
• High school diploma or equivalent is required.
• Previous experience as a receptionist, administrative assistant, or in a customer service role, preferably in an automotive or maintenance environment is required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office equipment is required.

What are the "nice to haves"?



• Office Administration diploma or equivalent is an asset.
• A Class 5 driver's licence with a clean driver's abstract is an asset.
• The ability to work harmoniously with a diverse workforce.
• A highly motivated attitude.
• Experience providing excellent customer service.


Acden is 100% community-owned by the Athabasca Chipewyan First Nation. Acden's success contributes directly to economic reconciliation and the independence of ACFN, helping to deliver strategic programs identified by the Nation that support health, housing, education, well-being, culture and language revitalization, job creation and sustainability.


We welcome and encourage applicants to voluntarily self-identify if they are members of a Canadian Indigenous Group. This information supports our commitment to diversity and inclusion within our workforce. If you are a member of the Athabasca Chipewyan First Nation (ACFN), we also invite you to specify your membership. Your disclosure will be treated with the utmost confidentiality and respect.


#IND-MEC

#2025