Job Description

First Section



Posting Number
41105


Requisition Title
Customer Service Representative - Financial Aid and Student Awards


Internal Posting Closing Date
11/20/2023


External Closing Date
11/20/2023


Open Until Filled
No


Campus Location
London


Department
Financial Aid and Student Awards (FAA)


Employment Group
Support


Pay Details
$27.81 per hour


Hours of Work per Week
35
Monday to Friday 8:30 a.m. to 4:30 p.m.


Summary

Working at Fanshawe College
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Note: This is a full-time temporary Support position until February 16, 2024 (35 hours per week).

Duties: As first point of contact, the Customer Service Representative (CSR) provides excellent front-line service via phone, email, and in-person and answers a range of customer service inquiries in response to OSAP, Bursaries, departmental policies and procedures. Assists students in order to navigate within Fanshawe Systems, and the Ministry OSAP website. During peak OSAP releasing periods in September and January, processes documents required to confirm student OSAP funding to students in accordance with ministry guidelines and procedures. The CSR inputs and files all documentation received in the department in support of students\xe2\x80\x99 OSAP and bursary files and also provides assistance to other areas of the Office of the Registrar as required.


Qualifications

• Post-secondary 2-year diploma in Office Administration, Business, or related discipline
• Minimum 2 years\xe2\x80\x99 related work experience in a customer service service, high volume, multi-task environment
• An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
• Call Centre experience and experience with computer processes would be an asset
• Demonstrated strong organizational skills and attention to detail
• Demonstrated ability to work independently and as a team
• Demonstrated excellent verbal and written communication skills

General Information
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant\xe2\x80\x99s accommodation needs.