Job Description

Customer Service Representative, FFUN Collision Centre
Saskatoon, SK
Full-Time, Onsite
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM (occasional flexibility may be required)
At FFUN Collision Centre, we believe in building careers, not just jobs. We are looking for a CSR who has a passion for delivering excellent service, enjoys working in a fast-paced environment, and has basic vehicle knowledge. If you're a natural at making people feel welcome, staying calm under pressure, and turning a tough day into a smooth experience, we want to meet you.
As one of Canada's Best Managed Companies, we are dedicated to providing our customers with top-notch service while offering our team members incredible opportunities for growth. We need someone who's not only detail-oriented and organized, but who also loves working with people.
Don't worry if you don't have experience in a collision centre--we'll train you! If you love helping people, staying organized, and being part of a high-energy, supportive team, keep reading.
What You'll Be Doing:

• Customer Interaction: Serve as the first point of contact for customers, providing support and updates on their vehicle repairs.
• Scheduling & Appointments: Handle booking and confirming appointments for service, ensuring the schedule is full and running smoothly.
• Administrative Tasks: Manage customer work orders, maintain accurate records, and help process necessary paperwork.
• Follow-up Communication: Keep customers informed on the status of their repairs and address any questions or concerns they may have.
• Problem-Solving: Help resolve customer issues in a professional, calm, and friendly manner.

What We're Looking For:

• Basic Vehicle Knowledge: You should be familiar with the basic parts and functions of vehicles--knowing your left from your right is a must!
• Communication Skills: You must be comfortable speaking to customers and coworkers clearly, both in writing and over the phone.
• Organizational Skills: We're looking for someone who can keep track of multiple tasks and details and prioritize effectively.
• Customer Service Experience: If you've worked in a customer service role before, great! If not, no worries - we'll train you to succeed.
• Tech-Savvy: You'll be working with computer systems, so being comfortable with basic software and navigating databases is important.
• Team Player: A positive, can-do attitude, and the ability to collaborate effectively with your colleagues.
• Bonus points for experience in a high-volume or automotive/collision repair environment.

Why FFUN:

• Hourly wage of $17-$20/hour, depending on experience
• Employee Discount - Enjoy exclusive savings on vehicles, service, repairs, and parts.
• Training & Development - Dive into a learning experience with plenty of room to grow your skill set and advance within the automotive industry.
• Corporate Gym Membership Rates - Affordable access to gym memberships to support your health and wellness.
• Health & Dental Benefits - Comprehensive coverage to keep you and your family healthy.
• Giving Back - Be part of a company that supports local charities and community initiatives.
• Group Retirement Savings Plan (RRSP) - Employer-matched contributions to secure your financial future.
• Career Growth: This role can lead to future opportunities in customer service leadership, estimating, or administrative management.

What it's really like to work here.
The FFUN Group is Canada's fastest-growing motor and recreational group retailer with over 30 locations throughout Saskatchewan, Alberta, Manitoba, and Ontario. We bring FFUN to life and are fueled by amazing people, representing all your favourite brands of automotive and recreational vehicles. At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun at any age.
We are all about having FFUN and making the most out of life while providing our team with amazing opportunities. To learn more about us, visit ffun.com - yup, FFUN with two "Fs"
We are defined by our core values:
Driven to Grow
Team Player
FFUN Attitude
Down to Earth
Ready to Join Us?
If this sounds like the opportunity you've been waiting for, we'd love to meet you! Our application process is quick and easy--just a few clicks!
At FFUN Group, we're committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team at .
#INDE

Skills Required