Job Description

About Ownersbox

OwnersBox is an innovative sports-tech company that is looking to disrupt the way consumers play Fantasy Sports. Our aim is to bring sports fans closer to the leagues they love while simultaneously shaping a rapidly scaling industry.

We're passionate about building a best-in-class Fantasy Sports platform that will provide a superior experience to millions of sports fans worldwide. Working at OwnersBox means working in a fast-paced and ever-changing industry and will provide the opportunity to learn new skills and broaden your horizons.

Who we're looking for

OwnersBox is looking for an experienced Customer Service Representative to join our team. Your main responsibilities will be to work with the Customer Service Manager and team to ensure we're meeting our customer service requests. You will be asked to respond to customer requests through the various support channels we have established through the ZenDesk platform.

Your Role

Work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services; Understand the reason for customer contact, address all questions or complaints, and provide an accurate and efficient response; Report any feedback and/or bugs internally through designated channels to identify product improvement opportunities; Assist with the maintenance of user-facing Knowledge Base; Assist with monitoring and maintaining user-facing AI Agents; Stay current on our products and policies to provide accurate information to customers.

Requirements

Experience handling customer support requests via live chat, email, social media; Strong communication skills to interact with our users; ZenDesk (or equivalent platform) experience considered an asset; Experience with AI Support Bots considered an asset; You are a highly energetic, detailed oriented and proactive person; Excellent time management; Strong problem-solving skills; Ability to work effectively in team and independent roles; Sports knowledge (NHL, NBA, MLB, NFL); Fantasy Sports knowledge is considered an asset.

Perks

Contribute to an innovative product for a passionate user; Have a large impact in a small, fast-growing company; Be part of a fun, collaborative team; Fully stocked lunchroom with hot & cold drinks as well as snacks! Frequent catered lunches.
This is a non-remote position at our office in Kitchener Ontario.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Dental care Employee assistance program Extended health care
Schedule:

8 hour shift Monday to Friday Weekends as needed
Ability to commute/relocate:

Kitchener, ON N2B 2E1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience with fantasy sports? Please explain. Do you have any experience with Zendesk? Please explain.
Experience:

Customer Service: 1 year (preferred)
Work Location: In person

Application deadline: 2025-07-25