Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and promote our products and services through effective communication. The ideal candidate will possess strong interpersonal skills and a passion for delivering outstanding customer experiences.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products, services, and policies to enhance customer satisfaction. Utilize upselling techniques to promote additional products or services that meet customer needs. Maintain detailed records of customer interactions and transactions through data entry in our systems. Analyze customer feedback to identify trends and areas for improvement in service delivery. Collaborate with team members to resolve complex issues and ensure a seamless customer experience. Uphold high standards of phone etiquette while communicating with customers in English or Spanish as needed. Assist in training new staff members on best practices in customer service.

Requirements

Proven experience in a customer service role is preferred. Strong communication skills in English; bilingual or multilingual abilities (especially French) are highly desirable. Ability to analyze situations effectively and provide appropriate solutions. Proficiency in data entry with attention to detail for accurate record keeping. Excellent phone etiquette and interpersonal skills to foster positive relationships with customers. A proactive attitude towards upselling products and enhancing the overall customer experience. Flexibility to adapt to changing priorities and work effectively within a team environment.
Join us as we strive to provide exceptional service while fostering a supportive workplace culture!

Job Types: Full-time, Part-time

Pay: $18.00-$21.67 per hour

Schedule:

Monday to Friday Weekends as needed
Work Location: In person