Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to work remotely. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle inquiries efficiently.

Responsibilities

Respond to customer inquiries via phone in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Utilize data entry skills to maintain accurate records of customer interactions and transactions. Identify customer needs and recommend appropriate solutions, including upselling products when applicable. Handle complaints with empathy and professionalism, ensuring customer satisfaction. Collaborate with team members to improve service delivery and enhance the overall customer experience.

Experience

Proven experience in a customer service role is preferred; familiarity with sales techniques is a plus. Strong communication skills in English are required both written and verbal Proficiency in data entry with attention to detail is essential. Excellent phone etiquette and interpersonal skills to engage effectively with customers. Ability to analyze situations critically and provide effective solutions. Join us in delivering outstanding service while growing your career in a supportive environment!
Job Types: Part-time, Permanent

Pay: $19.35 per hour

Expected hours: 20 - 40 per week

Work Location: In person