Job Description

About Us:

Welcome to CCL Industries, where innovation, excellence, and a passion for quality drive everything we do.

Since we started in 1951, we've become the world's largest producer of pressure-sensitive labels and specialty films, with more than 26,000 employees across 43 countries. Our diverse team is united by a shared commitment to delivering advanced solutions to industries like consumer packaging, healthcare, automotive, and more.

As we continue to expand our global footprint, we're not just offering jobs--we're providing pathways for growth and development. Join us in shaping the future of packaging and labeling, where your skills and passion will make a lasting impact on the world's most recognized brands.

Customer Service Representative

Are you a friendly, detail oriented individual with experience in the print and label industry? Join our team as a Customer Service Representative, where you will play a key role in ensuring customer satisfaction. If you have strong communication and problem-solving capabilities, and thrive in a collaborative environment, we want to hear from you!

Key Responsibilities

Customer Communication and Support

- Provide timely, courteous and professional responses to customer inquiries across multiple communication channels (written and verbal correspondence)

Order Entry

- Ensure all customer orders are entered into the system accurately and efficiently.

Issue Resolution and Ownership -

Take full ownership of customers concerns, ensuring resolution is achieved efficiently and to the customer's satisfaction issues

Documentation and Record Keeping

- Maintain accurate and detailed records of all customer service actions and discussions

Workflow and Prioritization

- Organize and manage daily tasks and projects effectively, ensuring service priorities and deadlines are consistently met

Teamwork and Collaboration

- Work together with internal teams (Sales, Production, Quality, Scheduling, Finance) to address complex issues and enhance overall service delivery

Subject Matter Expertise

- Maintain a working knowledge of all company products, services and policies to provide accurate information to customers.

Education/Experience

5 years of proven customer service experience

Prior experience in printing, packaging or manufacturing environment preferred

Skills

Basic computer skills - MS Office Suite Working knowledge of customer service software, databases and tools Strong client-facing communication skills Good analytical and problem-solving skills Detail Oriented Familiarity with Good Manufacturing Practices/Good Documentation Practices and Standards of Procedures will be considered an asset

Why CCL? Because You Deserve More Than Just a Job.

Health & Wellness:

Enjoy comprehensive health and dental benefits, life insurance, and vision coverage, ensuring you and your loved ones stay healthy and supported.

Explore with Confidence:

We offer travel insurance so you can go wherever your adventures take you, knowing you're protected wherever you roam.

Complete Well-Being:

Access paramedical benefits that support both your physical and mental health--because we care about you as a whole person.

Employee Assistance Program:

Receive confidential support for a range of personal, family, and work-related challenges through our Employee Assistance Program (EAP), designed to help you thrive at home and at work.

Endless Possibilities:

With CCL, the sky's the limit--advance your career and grow professionally in a company that believes in your potential.

Stable, Long-Term Opportunity:

Many of our employees have been with CCL for decades. Join a company that values loyalty, offers long-term career paths, and provides a supportive environment where you can build a future.

Plan for the Future:

Eligible employees can benefit from our

Registered Pension Plan

or

Retirement Savings Plan

, helping you secure a stable future for you and your family.

CCL Industries is committed to fostering a diverse, inclusive, and accessible environment for all applicants and employees. We welcome individuals from all backgrounds and provide accommodations in the application and interview process upon request to ensure an equitable experience. We are dedicated to ensuring equal opportunities for all, free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected grounds under Ontario's Human Rights Code.

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Profit sharing RRSP match Tuition reimbursement Vision care
Work Location: In person