Job Description

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future.



We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.



The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl's internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers' needs are met. Given the collaborative nature of this position with sales and warehouse personnel, this position is 100% in the office.

Responsibilities:


Provide our clients with high level customer service meeting/exceeding their needs. Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client. Support customers on our online ordering eComm system. Full cycle sales order processing: sales order, credit approval, invoicing and filing. Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders. Respond in an efficient and timely manner to inquiries and requests relating to our various products. Provide customers with simple quotes. Maintain current knowledge of all promotions. Related duties involving customer service contact, via telephone, email, fax or regular mail. Fill in across divisions and departments in order to provide exceptional service to our customers. Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements:


Minimum 1-2 years previous customer service experience. Proficient in dealing with escalated customer service situations. Proficient verbal and written communication skills. Ability to work under pressure, multitask with meticulous follow up and tight deadlines. Solid crisis management, problem solving, administrative and organizational skills required. Consultative selling skills. Fast learner with initiative and a great work attitude. Ability to handle high volume calls, and a fast-paced environment. Strong Computer Skills, including Microsoft Office and Windows based software.

Who We Are

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

What We Believe

Bunzl believes in the Power of People. We put our people first.


We believe through diversity we build strength. We believe that an entrepreneurial spirit provides endless possibilities. We believe that together we can achieve anything. We believe through innovation we can find dynamic solutions. We believe that motivated people create happy customers. We believe everyone counts at Bunzl. We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you!

What's in it for you?

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You'll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don't just say our people are our greatest asset, we really mean it. Let's talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.



Only applicants moving forward in the process will be contacted

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Experience

Preferred1 - 2 years: Customer Service Experience 1 - 2 years
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Behaviors

PreferredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity
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Motivations

PreferredSelf-Starter: Inspired to perform without outside help * Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals