Job Description

Join Our Team as a Customer Service Representative at CARSTAR Unique!

Are you passionate about delivering exceptional customer service and helping drive sales? Do you thrive in a fast-paced environment where you can make an impact every day? If so, we want you to join our team at CARSTAR Unique as a

Customer Service Representative

(CSR)!

As a CSR, you'll play a pivotal role in building strong customer relationships, supporting the sales process, and ensuring a welcoming environment. If you're looking for a rewarding career where you can grow, make a difference, and be part of a supportive, dynamic team, this is the opportunity for you!

Key Responsibilities:

Customer Engagement:

Be the first point of contact for all walk-in customers and phone inquiries, greeting them with professionalism and a smile. Create an atmosphere of trust and welcome, ensuring every interaction is positive.

Sales & Scheduling:

Proactively engage with customers to drive sales and schedule estimates, striving for a closing ratio of 75%. Coordinate appointments for appraisals and deliveries to keep the workflow smooth and efficient.

Repair Process Education:

Guide customers through CARSTAR's repair process, explaining insurance claims, payment methods, and repair techniques. Ensure customers are well-informed about expected delivery dates and next steps.

Customer Satisfaction:

Educate customers about CARSTAR's Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) surveys, demonstrating our commitment to service excellence.

Appointment & Scheduler Management:

Collaborate with the Office Manager to maintain an organized schedule, ensuring appointments are optimized to support workflow and efficiency.

Payment Processing:

Manage payment collections for completed repairs and assist with accounts receivable tasks as needed, ensuring accuracy in financial transactions.

Documentation Management:

Maintain meticulous records and ensure all paperwork is properly filed in our CARSTAR management system for seamless operations.

Warranty Communication:

Educate customers about CARSTAR's warranty options, including our 5-Year and Limited Lifetime warranties, giving them peace of mind about their repairs.

Follow-Up Engagement:

Keep the conversation going by following up on unsold estimate quotes within 48 hours, maximizing customer engagement and increasing sales opportunities.

Office Maintenance & Team Collaboration:

Ensure the front office and reception areas are clean and inviting, and actively participate in daily team meetings to align on goals and objectives.

Qualifications:

Customer Service Expertise:

At least two years of customer service experience, preferably in retail, to ensure outstanding customer interactions.

Educational Background:

A high school diploma or GED is required. A college degree is a plus, reflecting your commitment to growth and development.

Strong Communication Skills:

Excellent communication, customer service, and negotiation skills are essential to connect with customers and close sales effectively.

Sales Experience:

Previous experience in sales (especially in call centers or retail) is a bonus, helping you drive revenue and deliver results.

Organizational Skills:

You must be detail-oriented with the ability to manage multiple tasks efficiently, ensuring accuracy in all areas of responsibility.

Tech-Savvy:

Comfortable using Microsoft Office Suite and point-of-sale (POS) systems to handle transactions and manage records.

Physical Ability:

Capable of bending, kneeling, squatting, lifting up to 50 lbs, and standing/walking for extended periods.

Professionalism:

Maintain a professional appearance and demeanor, ensuring reliability and punctuality in all aspects of the job.

Driver's License:

A valid driver's license and insurable driving record are required for any necessary travel or deliveries.

Work Environment Awareness:

The role may involve exposure to paint, fumes, and chemicals, so adherence to safety protocols is a must.

Availability:

Must be available to work Monday to Friday, 8:00 a.m. to 4:30 p.m.

Why Choose CARSTAR Unique?

Agility & Innovation:

We pride ourselves on adapting quickly to challenges, using innovative solutions to exceed customer expectations.

Inclusive Community:

Join a diverse, welcoming team where every perspective is valued, and creativity is encouraged.

Supportive Work Environment:

Thrive in a dynamic workplace with a focus on continuous learning, improvement, and team success.

Competitive Pay & Benefits:

Enjoy a competitive salary, comprehensive benefits package, and perks for both you and your family.

Career Growth:

We believe in promoting from within, offering you the opportunity to advance your career with specialized training and development.

Impactful Work:

Play an essential role in shaping the strategies that drive our success and make CARSTAR Unique the go-to auto body shop for customers.

Ready to Drive Your Career Forward?

If you're ready to make a difference and join a company that values hard work, creativity, and customer satisfaction, we encourage you to apply now! Become a key player in our mission to be the most preferred auto body shop for customers.

Apply today and start your journey with CARSTAR Unique!

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

Dental care Extended health care On-site parking Vision care
Education:

Secondary School (preferred)
Experience:

Call center: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person