Customer Service Representative , Emergency Calls For $22.75 Bilingual (english And French)
Montreal, QC, Canada
Job Description
Responsibilities
In this role, you will:
- Answer emergency-type calls and transfer them to the appropriate downstream agency or dispatching emergency responders;
- In the event of reduced volume, take a variety of telecommunications calls;
- Make sure that the provided information is maintained private and strictly confidential at all times;
- At all times, demonstrate tact and calmness to assist with the request.
- Be perfectly bilingual (English and French);
- Be able to work on-site at our Montreal centre on all shifts and meet the requirements for working at our centres (criteria will be discussed during the interview);
- Flexible schedule (essential) - We have to be able to help people when they need us (during the day, evening, night or weekends);
- Excellent oral and written communication skills;
- Strong critical thinking and ability to find optimal solutions to complex situations;
- Active listening skills and ability to manage your stress levels to make the right decisions under pressure;
- High school diploma or the equivalent, completed;
- Advanced computer skills and ability to use various computer equipment and telephone systems;
- Ability to type precisely and accurately;
Why Nordia?
People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada\'s Most Admired Corporate Cultures.
Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!
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Job Detail
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Job IdJD2157852
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$22.75 per hour
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Employment StatusPermanent
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Job LocationMontreal, QC, Canada
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EducationNot mentioned