Job Description

Overview:
We are seeking a dedicated Customer Service Representative to professionally support our network of distribution centers, stores, and customers across Canada from our South Edmonton Corporate Office!
Our Customer Service Representatives (CSR's) are a highly integrated, high-performance team that provides consistent customer service to both internal and external customers in order to drive sales and customer satisfaction.
What do we offer at Fountain Tire?
At Fountain Tire, we're committed to supporting our Associates' well-being and financial future. These benefits reflect our core purpose: helping people get there - safely, sustainably, and successfully.

• Competitive salary $61,000 per year
• Comprehensive benefits include health, dental, and vision care, along with life insurance and short/long term disability programs
• A competitive RRSP matching program, helping you plan for a secure and successful retirement.
• A Short-Term Incentive Program with a target incentive of 7% to recognize your contributions to the organization
• Policies and programs that support a balanced lifestyle such as an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday
• Discounts for you and your family on tires, parts and services at all Fountain Tire locations

Key Responsibilities:

• Maximize sales potential by ensuring calls and online chats are handled in a timely and effective manner
• Deliver CSR managed program elements - including warranty, booking orders, national account web orders, & northern Ontario direct ship
• Optimize customer satisfaction by assisting with inventory management duties
• Provide operational excellence in daily order management processes
• Identify issues and opportunities for improvement in personnel, process or technology; take action and escalate roadblocks as required to drive constant improvement.

What does it take to get on track?

• Completion of High School diploma and three to five years of customer service experience; a combination of education and experience may be considered.
• Experience in the tire industry would be considered a strong asset.
• Excellent communication skills, especially by phone; proven ability to work with patience and courtesy in customer relations.
• A customer service focus supported by excellent organizational and time management skills in order to manage independent work.
• Proven ability to work within a team environment; this includes coaching and team building skills.
• Proficiency with Microsoft Office software.

At Fountain Tire, you would have a great place to work! If you're a proactive and skilled customer service professional looking to make a difference in a supportive and dynamic environment, we encourage you to apply online today!

Skills Required