Job Description

About Us:

At MTE Logistix Limited Partnership, we are experts in warehousing, order fulfillment, distribution, and transportation.

We are the source for service excellence in Western Canada; our rapidly growing, dynamic business is on the rise, and we are looking for

[1] Customer Service Representative

to join our Edmonton team!

Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department's operational deliverables.

This is a fantastic opportunity to make an impact, grow your skills, and be a part of a company that is constantly evolving and challenging the status quo - are you up for the challenge? If so, apply today!

Wage:

$21.00/hour

Location:

11010 178th Street NW, Edmonton, AB T5S 1R7

Schedule:

8:00 AM - 4:30 PM, Monday through Friday.

About

YOU:

Your Customer Service knowledge, skills, and experience is second to none. Your exceptional communication and problem-solving skills make the impossible possible and as a team player, you are focused, innovative, and collaborative at reaching the objective. If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from you!

Responsibilities:

Maintain client and develop relationships in a positive manner relaying all client-specific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention. Manage client accounts for inventory accuracy, stock location, and lot or date-code control; investigate, resolve, and report any damages or shortages, obtaining resolution from management. Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured. Proactively communicate any service issues or delays to customers, offering solutions and suggestions. Communicate and coordinate with CSM and warehouse supervisors on rush orders and the arrival of products. Produce reports, summaries, and overviews of records to CSM.

Must-Have:

Minimum of 1-2 years Customer Service Representative experience. Proficiency in the Microsoft Office suite of tools (Word, Excel) and other databases and spreadsheet applications. High levels of accuracy with regards to typing, data entry and transfer, and order entry. Focused attention when working with file management to keep accurate, up-to-date, and organized files. Experience in inventory management, stock location control, loss prevention, and damage procedures.

Nice to Have:

Office Administration experience, 3PL experience

What's in it for you?

Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best!

Pension plan Paid vacation Comprehensive benefits package Learning and development Employee Assistance Program (EAP) Social events, free parking, and more

We thank all applicants for their interest however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Application question(s):

How would you describe your skill level with Microsoft Office? Beginner, Intermediate, or Advanced? Do you have CSR experience in a Logistics setting?
Experience:

Customer Service Representative (CSR): 2 years (preferred)
Work Location: In person