Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others. Store is located in North side of Edmonton.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with empathy and professionalism, striving for resolution on the first contact. Perform data entry tasks to maintain accurate customer records and documentation. Identify opportunities for upselling additional products or services based on customer needs. Collaborate with team members to improve service processes and enhance customer satisfaction. Utilize analysis skills to assess customer feedback and suggest improvements to services offered. Maintain a high level of phone etiquette while communicating with customers from diverse backgrounds.

Experience

Previous experience in a customer service role is preferred but not mandatory. Proficiency in data entry with attention to detail is essential. Bilingual or multilingual candidates are highly encouraged to apply; proficiency in English and Spanish is particularly valuable. Strong communication skills, both verbal and written, are required for effective interaction with customers. Experience in sales or upselling techniques is a plus, as it contributes to enhancing the customer experience. A positive attitude and willingness to learn are crucial for success in this role. Join our team today and help us deliver outstanding service that keeps our customers coming back!
Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 per week

Work Location: In person