Job Description

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada's largest distributor for over

45 years

, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments.



We are a member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than

40 countries

with

over 45,000 employees

.

What's In It For You?

You will be joining a market leader with over 40 years of experience to help you elevate your potential. You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions. Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best. Attractive compensation with benefits and "other perks" such as tuition reimbursement. Employee Referral provides the opportunity to earn more while you work by referring one of the best you know. In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings. We house the largest inventory to better service our customers and deliver on sales commitments.

Job Overview:

The Customer Service Representative is integral to ensuring exceptional customer service and efficient sales operations. This position involves responding to customer inquiries, processing orders, and supporting sales representatives and management in delivering top-tier service. The role also includes document control and coordination of major projects.

Responsibilities:

Respond promptly and professionally to customer inquiries. Accurately enter customer orders and ensure documentation flow. Review vendor documents and verify purchase orders and quotes. Provide quotes to customers as directed. Assist Sales Representatives and Management in delivering top-tier service. Prepare reports and business correspondence. Coordinate communication documents for major projects. Expedite orders and collaborate with purchasing for product sourcing and delivery. Assist with month-end procedures and customer orders. Liaise with warehouse personnel to ensure correct order shipment. Coordinate actions with regional departments for major project implementation. Answer phones and assist customers with inquiries. Input quotes and orders into the system following pricing instructions. Build spreadsheets for pricing and inventory. Review contract specifications during project execution and closing. Verify data completeness and accuracy. Conduct project documentation reviews to ensure all required documents are received and reviewed. Other duties as assigned.

Requirements:

3-4 years of Customer Service/Administration experience. High School Diploma required; Post-Secondary education preferred. Typing speed of at least 50 words per minute with high accuracy. Proficient in data entry and MS Office (Excel, Outlook, Word, PowerPoint). Strong computer skills, especially in Excel. Exceptional organizational and multitasking skills. Ability to work independently and as part of a team. Document control experience is a strong asset.

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including: Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching. Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path. Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.
To explore and learn more about Texcan, please visit www.texcan.com.

Watch our employee videos on our

new careers page: https://www.texcan.com/careers



Visit our other social media sites:


X: @TexcanCanada


LinkedIn


Instagram


Facebook


YouTube



Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.


Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.


This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability.


Sonepar has been recognized as a Diversity Leader by the Financial Times' 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it's essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.


For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion.


Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.