Job Description

A career as a Customer Service Representative in the Optimum Mortgage team at National Bank means being the first point of contact for our clients and partners. This job allows you to make a real difference by using your communication skills, problem-solving abilities, and attention to detail to support our clients with professionalism and empathy.

Your role

Deliver exceptional customer service by asking discovery questions and identifying client needs Process mortgage-related administrative tasks such as payouts, renewals, and payments Act as a one-touch solution for inquiries, or redirect them to the appropriate team Manage a shared inbox and route emails according to procedures Follow internal processes to help the team meet its goals Communicate openly and ethically with clients and colleagues Foster a respectful and inclusive environment

Your team

You'll be part of a dynamic and collaborative team that values flexibility, continuous learning, and internal mobility. We offer a hybrid work environment and adaptable schedules to support your well-being. You'll report to a manager who encourages growth and development through personalized training, coaching, and mentorship.

Required qualifications

Post-secondary education or equivalent experience At least 1 year of customer service experience At least 1 year of administrative experience (mortgage experience is an asset) Proficiency in Microsoft Word and Excel Strong communication and organizational skills Ability to work in a fast-paced, high-volume environment Detail-oriented and results-driven Adaptable and collaborative mindset

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!