Job Description

Date: Nov 3, 2023 Location: Edmonton, CA Company: AkzoNobel
We supply the sustainable and innovative paints and coatings that our customers, communities \xe2\x80\x93 and the environment \xe2\x80\x93 are increasingly relying on. Our world class portfolio of brands \xe2\x80\x93 including Dulux, International, Sikkens and Interpon \xe2\x80\x93 is trusted by customers around the globe. We\xe2\x80\x99re active in more than 150 countries and have set our sights on becoming the global industry leader. It\xe2\x80\x99s what you\xe2\x80\x99d expect from a pioneering paints company that\xe2\x80\x99s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations. For more information please visit www.akzonobel.com. \xc2\xa9 2023 Akzo Nobel N.V. All rights reserved.

Job Purpose

The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and provides support to all internal and external customers and plays a key role in our order fulfillment process.

Are you a Ray of sunshine?

Are you a person with a customer centric can-do attitude? Do you like talking to people both on the phone or in person? Can you trouble shoot problems as they arise while keeping up with pro-active habits that avoid issues? If so you my be exactly what we are looking for. Our Customer Service Team is growing. We are looking for a dynamic team player with a positive attitude and drive to get the job done and done right.

Compensation

• $55,000.00 Annually
• Annual Bonus
• Health and Dental Benefits
• Health Care Spending Account
• Pension Plan after 6 month waiting period.
• 2 Weeks of vacation + 5 persona/sick days
• 3 company determined days off (Floater days)
• Employee Assistance Program

Key Accountabilities

• Order Entry & Fulfillment: Order Entry, Send order and shipment confirmations, advise on late shipments and delays, coordinate with internal departments that may include manufacturing, purchasing, logistics, sales etc.
• Claims and Complaints: Researches and handles a variety of customer complaints.
• General Inquiries from internal or external customers by phone, email or in person.
• Other administrative duties and sales support: Maintains customer contact information, pass along leads as appropriate, tracking short pays, maintain customer pricing, generate reports as requested.
• Sales Support: Assist in creating RFP responses to potential client, handle inbound unsolicited prospect calls and convert them into sales.

Job Requirements

• Experience: 3 to 5 years of experience in a Customer Service or Sales Support Role.
• Education: High School Diploma.
• Communication skills: Attention to detail and accuracy when processing requests as well as the ability to communicate in a courteous and professional manner with everyone.
• Computer Skills: Must be generally computer literate and have basic knowledge Microsoft office programs such as Excel and Word. SAP knowledge is an asset.
• Organization Skills: Ability to multi-task and balance changing priorities. Must be able to communicate both in person and on the telephone, enter information on the computer and read various detailed instructions.
• Relationship Building: Our CSRs like our customers both internally and externally and take pride in the ability to create strong relationships.

AkzoNobel is committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact CanadaHR@akzonobel.com.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 35522 #LI-KT1