Job Description

CUSTOMER SERVICE REPRESENTATIVE

About the Role:

We are seeking an experienced, friendly, reliable, and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional service by responding to customer inquiries, resolving issues, and ensuring a positive experience across phone, email, and in-person interactions. You will also provide product knowledge process orders, and help maintain strong customer relationships.

Key Responsibilities:

Respond to customer questions and inquiries promptly and professionally.

Handle complaints and resolve issues to ensure customer satisfaction.

Communicate clearly and effectively across phone, email, and face-to-face channels.

Process orders and Invoices

Provide detailed information about products and services.

Accept and process payments.

Qualifications:

Excellent verbal and written communication skills.

Strong attention to detail and problem-solving abilities.

Ability to remain calm and professional in challenging situations.

Previous customer service experience is a plus.

Ability to work both independently and as part of a team.

Knowledge of accounting software, production operating systems and Microsoft suite of applications.

Why Join Us?

Supportive team environment

Health Benefits

Be part of a company with an intentional culture based on our core values of

Wage: $24.50 / hr. - $27.00 / hr. depending on experience.

Job Type: Full-time

Pay: $24.50-$27.00 per hour

Expected hours: 44 per week

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Ability to commute/relocate:

Drayton, ON: reliably commute or plan to relocate before starting work (required)
Location:

Drayton, ON (preferred)
Work Location: In person