Job Description

We are hiring a

Customer Service Representative

to join our team in the Moncton office full-time. This role is ideal for a friendly, driven professional who enjoys fast-paced environments, solving problems with purpose, and contributing to a team that values both people and performance.

If you value authentic connection, take pride in delivering service that exceeds expectations, and are looking to join a high-performance team that supports your personal and professional growth - you may be exactly who we are looking for.

As the frontline of our customer experience, you will play a key role in building trust, delivering tailored support, and ensuring every interaction reflects our company's unwavering commitment to quality and care.

What do the Customer Service Representatives do:

Provide a positive and personalized customer experience through personal face to face communication, phone calls, email, and messaging channels Build lasting relationships by understanding each client's goals and delivering personalized solutions Maintain accurate records of client interactions, feedback, and follow-up actions using internal systems Follow up with clients to ensure satisfaction after purchases and address any outstanding questions or concerns Present additional products or services that align with customer needs, offering added value and support Determine the most effective and efficient ways to address inquiries and resolve concerns Troubleshoot common issues with products or services, escalating complex matters when needed Collaborate with internal and external teams to ensure consistency and excellence in service delivery Stay informed on company offerings, updates, and promotions to confidently guide customers

What do the Customer Service Representatives gain:

A supportive, professional work environment where collaboration and mentorship are at the heart of everything we do Personalized onboarding and hands-on training to set you up for success from day one Clear pathways for career growth, leadership development, and long-term advancement Competitive compensation with additional company perks, benefits, and incentives A people-first workplace culture that recognizes and rewards effort, initiative, and integrity The opportunity to be part of a company that genuinely values excellence, innovation, and the human experience

Successful candidate will have:

High school diploma or equivalent, post-secondary education is a strong asset 2-4 years of experience in client-facing roles such as customer service, sales, or hospitality Excellent verbal and written communication skills A proactive, solutions-focused mindset and strong sense of ownership Effective problem-solving and active listening abilities Strong organizational skills with the ability to manage multiple priorities Availability for full-time, in-person work
Job Types: Full-time, Permanent

Pay: $36,400.00-$50,960.00 per year

Benefits:

Company events Employee assistance program Extended health care On-site parking
Work Location: In person