Job Description

Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Third Party Logistics/ Brokerage which provide the convenience of one-stop shipping.

Midland transport is looking for a motivated individual to work as a Bilingual Customer Service Representative based in Head Office Location, Dieppe, NB.

We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website. The position is Monday to Friday day shift.

Qualifications:

• Education Required: Minimum High School diploma
• Years of Experience Required:

2 years * Bilingualism is mandatory (French and English)

• Excellent communication and problem solving skills required
• The ability to work effectively and efficiently with both internal and external customers
• Knowledge of telephone systems
• Well versed in Microsoft Office
• Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assets

Key Responsibilities:

• Respond to incoming customer inquiries (phone and email)
• Identify and resolve client concerns and issues
• Enter pickups
• Coordinate special movement of freight
• Trace shipments
• Research adjustments
• All related clerical duties

Benefits To Joining Midland:

• Competitive wages
• 3 weeks\' vacation
• Gym & Wellness membership reimbursement
• Comprehensive health, drug, and dental package
• RRSP matching program
• Hybrid Work Model
• 24/7 onsite gym
• Full-service cafeteria
• Development opportunities

To Apply for this Career Opportunity:

Apply online.

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

To learn more about our products and services, click .

Midland Transport Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Additional Information

• Posting Date: Jan 2, 2024

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Disclaimer

Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.

J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .

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Midland Transport

\xee\x9c\xa4 Dieppe, New Brunswick, Canada

\xf0\x9f\x93\x81 Customer Service & Contact Center Operations

Requisition #: 23006727

\xc2\xa9 J.D. Irving, Limited. All rights reserved. \xe2\x84\xa2 is a trademark of Irving Licensing Inc., used under licence.

An outstanding team dedicated to providing the best in products and service.

J.D. Irving