Job Description

About us?

Aline Cabinetry is a kitchen and bath cabinet wholesaler. In 2022, we proudly launched our first wholesale distribution center in Canada, building on the success of our North American centers in Chicago, Dallas, Orlando, North Carolina, Phoenix, Houstin, and Atlanta. With over 1.5 million square feet of warehouse space across North America and more than ten manufacturing facilities in four countries-China, Vietnam, Thailand, and Ghana--we are dedicated to providing our customers with high-quality kitchen cabinetry at competitive prices. Our strong customer-focused philosophy reflects our unwavering commitment to delivering excellence in both products and services.

:

As a

Customer Service Rep/ Designer

at Aline Canada, you will be the first point of contact for our customers. You will assist them with inquiries, provide information about our products/services, resolve issues, and ensure their overall satisfaction. This role requires excellent communication skills, empathy, and the ability to work in a fast-paced environment.

Responsibilities:

Provide Exceptional Service:

Deliver top-notch customer service through various communication channels, including phone, email, chat, and in-person interactions.

Handle Inquiries:

Respond to customer inquiries, concerns, and requests promptly and professionally.

Product Knowledge:

Develop a deep understanding of our products/services to effectively address customer questions and concerns. Provide kitchen and bath cabinets design for customers.

Issue Resolution:

Investigate and resolve customer issues, escalating more complex cases to higher-level support when necessary.

Documentation:

Maintain accurate records of customer interactions and transactions.

Feedback Collection:

Gather feedback from customers to improve our products/services and customer experience.

Team Collaboration:

Collaborate with other team members and departments to provide comprehensive solutions to customer issues.

Qualifications:

High school diploma or equivalent; bachelor's degree preferred. Previous 2 years customer service experience is a must. Excellent communication skills, both verbal and written.

Fluent in English

is a must in Ontario.

Fluent in French

is a must in Quebec. Able to speak multiple languages is preferred. Strong problem-solving abilities and attention to detail. Empathy and patience when dealing with customers. Proficiency in using Microsoft Office Suite and 2020 Design. Knowledge of Oracle Netsuite is a plus. Ability to work in a fast-paced and team-oriented environment. Willingness to learn and adapt to changing customer needs. Positive attitude and a strong commitment to customer satisfaction.

How to Apply:

If you are passionate about providing exceptional customer service and want to join a growing and innovative team, please submit your resume detailing your relevant experience. We look forward to hearing from you!

Aline Canada is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Opening:

Currently there's two positions one for each warehouse: Toronto and Montreal

51 Vinyl Court, Woodbridge, ON L4L 4A3, Canada 181 Av. Oneida, Pointe-Claire, QC H9R 1A9, Canada
Job Type: Full-time

Pay: From $41,600.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Experience:

Customer service: 3 years (required) Kitchen Design: 1 year (preferred)
Language:

Chinese (preferred)
Work Location: In person