Job Description

About Us:

At

The Trusty Truckers

, we pride ourselves on being a reliable partner in freight logistics across North America. From full truckloads to expedited freight, we deliver solutions with transparency, consistency, and care. Our mission is to make trucking stress-free and dependable for shippers and drivers alike.

As we grow, we're looking for a

Customer Service Representative (CSR)

who can be the voice of our company--ensuring every customer interaction reflects our values of reliability, trust, and professionalism.

Job Summary:

The CSR will be responsible for providing excellent customer support to our clients and carrier partners. This includes managing shipment inquiries, updating customers on delivery statuses, coordinating with dispatch, and resolving any service-related issues quickly and efficiently.

Key Responsibilities:

Act as the first point of contact for customers via phone, email, and chat Handle incoming shipment requests, tracking updates, and delivery confirmations Provide real-time updates to customers on load status, delays, or changes Liaise with dispatch and carrier teams to ensure smooth operations Resolve service issues with professionalism and urgency Document all customer interactions and maintain accurate shipment records Proactively communicate with clients about service expectations and timelines Support billing and documentation team with necessary customer updates Maintain a positive, empathetic, and professional attitude at all times

Qualifications:

1+ year experience in a customer service or logistics-related role (freight experience preferred) Excellent communication and problem-solving skills Strong attention to detail and ability to multitask in a fast-paced environment Proficient in using CRM, transportation management systems (TMS), and Microsoft Office High school diploma or equivalent (Bachelor's degree is a plus)

Preferred Skills:

Knowledge of freight, LTL/FTL, and carrier communication Familiarity with North American transportation regulations Experience with dispatch software or logistics platforms

What We Offer:

Competitive salary Opportunities for growth and professional development Supportive, team-oriented environment The chance to be part of a growing and trusted name in trucking
Job Types: Full-time, Permanent

Pay: $36,052.82-$58,246.68 per year

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person

Expected start date: 2025-08-01