Job Description

Job Summary Statement:

The Customer Service Representative is the point of contact for Brimich customers. The CSR will provide accurate, valid and complete information by using the right methods/tools. The CSR is responsible for coordinating and directing all aspects of customer communications and ensuring all their requirements are met.

Essential Functions & Responsibilities:

Receives orders (via ProVison/Fax/EMAIL/WEB), process and verify orders from customers.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction

Initiates required action for response to customer service requests and provides follow up on such requests.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Ensure excellent service standards, respond efficiently to customer inquiries and maintain high satisfaction to both internal and external customers.

Responds to Customer & Sales inquiries and requests in a professional and timely manner.

Provides back up for other members of the Customer service team.

Responds to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties

Assists in the compilation of data for various reports

Assembles data and prepares periodic and special reports, manuals and correspondence as required by the Office Manager.

Co-ordinates with shipping to ensure orders are shipped as requested by customer.

Enters new orders manually in ProVision, received from SPS/emails/fax.

Confirms inventory status with pick and pack/warehouse. If necessary contacting customer with required changes.

Scan and email documentation as needed

Daily release new orders to shipping.

Matches shipping documents to orders shipped.

Invoices (ProVision, SPS) - E-mailing/mailing out invoices.

Open order status check in ProVision.

Daily update of open order report.

Ongoing maintenance of customer's Price List on "shared" drive and ProVision.

Identify and assess customers' needs to achieve satisfaction with repeat business

Build sustainable relationships and trust with customers through open and interactive communication

Supports/Participates in the organizations Continuous Improvement Plans.

Performs other related duties as assigned by Management.

Job Specifications--Skills and Competencies:

3-5 years of Customer Service experience in a warehouse environment.

Must be proficient in both written and spoken English.

Must have people skills for working with individuals and teams

Must have superior organizational skills, be a self-starter and a team player.

Excellent working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint etc.)

Assigns the highest priority to customer satisfaction while meeting commitments to achieve business objectives.

Practices and maintains integrity while following the Company policies and procedures.

Creates a positive work environment by demonstrating and sharing functional/technical knowledge.

Responsible for promoting and seeking excellence in all aspects of business.

Education & Training Requirements

Completion of secondary school is required.

A university degree or college diploma in business or public administration required.

Brimich Logistics is committed to diversity and inclusivity in our employment practices. We promote the independence, dignity, integration, and equality of opportunity with persons with disabilities by ensuring the accessibility of our facilities and services. For more information or to request an accommodation please contact the Human Resources Department at 519-752-5783 Ext 223.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

Brantford, ON: reliably commute or plan to relocate before starting work (preferred)
Education:

Secondary School (required)
Experience:

Warehouse management system: 2 years (required)
Work Location: In person