Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met promptly and efficiently. As a Customer Service Representative, you will be the first point of contact for customers, addressing inquiries, resolving issues, and enhancing their overall experience with our company.

Duties

Train participants with the use of the ALCOLOCK device. Engage in program compliance and related fees. Schedule of service appointments such as monitoring, removal, violation resets, for participants based on jurisdictional requirements and optimal operations of the service centre staff. Retrieve data logs, complete occurrence reports and provide participants with specific reports based on the Administering Authority requirements. Answer telephone inquiries and promote the Alcohol interlock Program, products and services. Perform administrative tasks to support the program. Troubleshoot problems and direct them to the appropriate department. Handle, research and resolve customer complaints to ensure participant retention and satisfaction. Maintain, locate and retrieve client records as required. End of Program filing - review and file appropriately. Manage service centre inventory and submit weekly inventory, receive, track and return inventory. May be required to work on statutory holidays to satisfy client demand.

Qualifications

Strong inter-personal skills to manage both customers and employees. Must be fluent in English. High school education, preferably with a business focus and/or equivalent experience. Accounting courses or experience desirable. Familiar with commonly used software including Microsoft Excel, Access, Word, Email, Internet Browsers. A wide degree of creativity and latitude is expected. Understanding of privacy issues. Problem solving skills which require exercising independent judgment. Must be capable of obtaining and maintaining a clean Criminal Records Search.
Job Type: Full-time

Expected hours: 40 per week

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person