Job Description

SUMMARY: This position is responsible for providing customer service, clerical and administrative duties to a number of clients and their customers, ensuring accuracy and complete confidentiality. The Customer Service Representative is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required. This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm. DUTIES AND RESPONSIBILITIES:

• Computer entry of customer orders
• Oversee EDI transactions on behalf of the client and customer
• Take order desk calls
• Handle customer inquiries regarding delivery status of orders
• Provide proof of delivery
• Enter customer complaints into call management system to record all details pertaining to the complaint
• Resolves customer problems and complaints
• Communicate daily with clients to provide information as requested
• Maintain and verify inventory and forward to clients
• Process client claims with carriers for any damages or loss while in transit to the customer
• Update management with any client updates and requests
• Sorts and files documentation as required
• Performs on-going training as required

SKILLS/TRAINING REQUIRED:

• Ability to work independently and as a team member
• Excellent verbal and written communication skills
• Excellent customer service skills and pleasant telephone manner
• Good interpersonal skills to liaise effectively with clients, customers, staff and management
• Ability to handle stressful situations and a high diverse volume of work
• Neat, thorough and possesses excellent time management skills
• Strong problem solving skills a definite asset when working with different client levels

Job Types: Full-time, Permanent Benefits:

• Casual dress
• Company pension
• Dental care
• Extended health care
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (preferred)

Work Location: In person