Job Description

We're looking for someone who enjoys a mix of daytime, evening (not overnight), and some weekend shifts.
At this time, we're giving preference to applicants located in

Saskatchewan or Alberta

.

This is an

ongoing

role -- we're consistently recruiting as our team continues to grow!

If you:

Get satisfaction from thoughtfully answering customer emails and support tickets Have fun chatting with online communities in different brand voices Love seeing a sale come through after you've supported someone Get a rushfrom jumping on a live chat in under 5 seconds Enjoy sending friendly outreach messages, discount codes, and product recommendations Understand that responding with care to online reviews can make a big difference And like doing all of that while comfy at home in your sweats...
Then you're likely going to fit right in. :)

About the Role

We're hiring a

Full-Time Customer Service Representative

-- what we call a

Digital Support Squad Representative (DSSR)

-- to support the online customer journey for a range of brands. You'll be answering inbound and outbound messages, providing product and order support, and helping shape the tone of online communities.

Why We're Hiring

Our agency keeps expanding -- not just our client list, but our people, too. As our team members move up into new roles, we look to welcome new talent into the Digital Support Squad to continue building from within.

Who We Are

In Social is a fully remote Shopify Plus digital marketing + ecommerce agency based in Toronto with a team of 20+ people. Since 2015, we've worked with brands around the world across industries like skincare, apparel, home goods, wellness, food & beverage, baby products, professional services, and more.
Our clients have been featured in publications like Vogue, Cosmopolitan, Forbes, and Business Insider, and are sold in major retailers such as Walmart, Target, and Loblaws -- one client even hosted the White House Correspondents' Dinner!

What This Role Is

The

Digital Support Squad

is our entry-level starting point -- and it's where many of our team members begin before growing into marketing, strategy, and management roles. You'll receive full training, mentorship, and exposure to campaigns, brand strategy, and agency operations so that you can carve out your long-term career path here.

You'll Be Doing Things Like:

Handling customer inquiries via email, tickets, chat, and phone -- representing brands with accuracy and care Responding to social media comments, messages, and questions to keep community engagement strong Moderating and replying to online reviews on various platforms Following client-specific workflows and guidelines to keep responses consistent and efficient Working closely with your fellow Support Squad teammates and our Marketing team Reporting to Experience Leads and the Customer Experience Manager for support and feedback Sharing customer insights to help inform marketing campaigns and bring better experiences to life Acting as "last eyes" on marketing content to ensure accuracy and alignment with customer needs

We'd Love to Hear from You If You:

Have

1+ year

of customer service experience (online or in-person) Speak and write English fluently Are confident communicating on phone and live chat Enjoy helping people and solving problems thoughtfully Have reliable internet and a functioning laptop Are dependable in a remote-work environment Can work days/evenings and weekends for

40 hours/week

Have great attention to detail and include

dssr2025

in your cover letter Bonus:You also speak French!

What You Get in Return:

Guaranteed 40 hours/week Fully remote forever (optional Toronto hybrid if you'd ever want it) A team that genuinely supports each other Weekly stretch breaks + friendly games (warning: our CEO is unbeatable at Mario Kart Tour) Social events like Muskoka retreats, holiday parties, creative workshops & more In Social swag + rewards program Performance-based bonus opportunities Strong internal promotions --

95% of growth roles are filled from within

Health Spending Account benefits Free products from clients (yes, really)

A Few Final Things to Know

Trust and accountability matter deeply to us We invest heavily in training so you feel confident and independent We are a women-led, 2SLGBTQIA+ and BIPOC-allied workplace We push ourselves to do great work, and we'll support you to do the same
If this sounds like your kind of place, we'd love to hear from you.

Email your resume + cover letter to:

careers[at]insocial[dot]ca
(Applicants who email us directly are prioritized.)

Job Types: Full-time, Permanent

Pay: $16.00-$17.20 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Paid time off Vision care Work from home
Education:

Bachelor's Degree (preferred)
Experience:

Customer Service: 1 year (preferred)
Language:

English (preferred)
Work Location: Remote