Job Description

Job Overview

The Customer Service Representative (CSR) will serve as the primary point of contact for customers, handling inquiries, processing orders, and ensuring a seamless experience from order entry through delivery. The CSR will work closely with operations, logistics, and sales teams to support day-to-day business needs, resolve issues quickly, and maintain Forsythe's reputation for dependable, responsive service.

Duties

Respond promptly to customer inquiries by phone, email, and in-person. Enter and process customer orders accurately in the ERP/order system. Coordinate with production and logistics teams to ensure timely delivery. Provide product information, pricing, and lead times to customers. Handle customer complaints and service issues with professionalism, escalating when necessary. Support the sales team with quotes, sample requests, and follow-ups. Maintain customer records and ensure all information is accurate and up to date. Assist with invoicing, returns, and credit documentation as required. Contribute to continuous improvement of customer service processes

Qualifications

Education & Experience:

High school diploma required; post-secondary education in business, administration, or related field preferred.

Skills & Competencies:

Strong communication skills, both verbal and written. High attention to detail and accuracy in data entry/order processing. Ability to manage multiple priorities and deadlines in a fast-paced environment. Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP/order entry systems an asset (Microsoft GP) Strong problem-solving and conflict resolution skills. Team player with a optimistic, positive, professional attitude.

Other Requirements:

Knowledge of lubricants, solvents, or chemical products is an advantage (training will be provided). Commitment to customer satisfaction and the values of a family-run business. 2+ years of customer service, order desk, or inside sales experience (manufacturing, industrial distribution, or chemical/lubricant industry experience is an asset).
Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Company events Company pension Dental care Extended health care On-site parking Paid time off Profit sharing RRSP match Vision care
Education:

Secondary School (required)
Experience:

CSR: 2 years (required)
Language:

English (required)
Work Location: In person