Job Description

Headquartered in Etobicoke, ON (

nearest intersection of Browns Line and Lakeshore

), Starline Production Rentals Inc. was founded in 2000 and has grown steadily through a combination of acquisitions and organic growth. Our resources include a fleet of over 850 specialized trucks and trailers to service the dynamic film and television industry. Supplying custom-built vehicles to accommodate actors, hair and make-up, cameras, rigging, wardrobe, and more requires ongoing repair and maintenance.

What are we looking for?

We are currently seeking a passionate and results-driven

Customer Service Representative (CSR)

.

We offer:

Competitive salary Comprehensive health and dental benefits A professional, collaborative, and team-oriented work environment

Key Responsibilities

Generate and issue invoices to customers in a timely and accurate manner. Verify the accuracy of data in orders and invoices. Monitor and follow up on outstanding invoices, ensuring timely payment from customers. Handle customer communications through emails and CRM platforms. Act as a liaison with customers to address their equipment needs and convey relevant client feedback internally. Maintain ongoing communication with clients, including follow-ups and assistance with receivables collection. Proactively address and escalate client issues with a solution-based approach. Maintain a high level of customer satisfaction through exceptional customer service. Coordinate sales efforts with the salesperson, finance, and the operations team. Enhance sales team productivity by reaching out to clients for the necessary paperwork required for rentals. Provide essential administrative support to the sales team, as delegated. Communicate with internal departments regarding account status, outstanding balances, and payment plans Collaborate with other departments to ensure all required vehicle paperwork is secured for each rental. Stay well-informed about company products and services. Maintain accurate electronic records

Knowledge, Skills and Qualifications

Minimum of a Secondary School Diploma; Post-secondary education is considered an asset. At least 2 years of experience in a fast-paced, customer-focused role, preferably with experience in invoicing. Familiarity with warehouse inventory management systems Proficient in MS Office. Working knowledge of CRM software (Salesforce, HubSpot, etc.) Demonstrable ability to work independently Solid interpersonal skills with a successful track record of working within a team environment Well organized with a proven ability to navigate several deadlines and projects simultaneously Detail-oriented and able to work with accuracy Developed professional written and verbal communication skills Ability to collaborate effectively with a diverse team and contribute to a positive work environment.

We thank you for your interest. As we receive a high volume of applications, only those selected for an interview will be contacted.



Starline Production Rentals Inc. is an equal-opportunity employer. If you require an accommodation during any part of the recruitment process, please notify Human Resources and we will work with you to meet your needs.