Customer Service Representative (CSR) Job in Mr Rooter Plumbing

Customer Service Representative (csr)

Edmonton, AB, CA, Canada

https://ca.mncjobz.com/company/mr-rooter-plumbing

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Job Description

Join a fun, fast-paced team where we proudly employ the most organic, grain-fed, free-range plumbers in the city!

We're hiring a

Customer Service Representative

(CSR)

to support two dynamic companies. You'll be the first point of contact for our customers--booking service calls, responding to inquiries, and keeping things running smoothly.

What You'll Do:

Answer calls and emails professionally and promptly Book service appointments and sold estimates Enter/update customer info in our system Light dispatch duties on rotating Saturdays Recommend solutions or route requests to the right department Collaborate with other teams to ensure excellent service

What You Bring:

Customer service experience (plumbing or trades is a plus) Strong communication and phone skills Solid data entry and computer navigation skills Ability to multitask and stay organized under pressure Experience with Service Titan and Google Suites is a bonus

Why Join Us:

Competitive pay Supportive team culture Growth opportunities Unique brand personality
Apply today and help us deliver outstanding service with a side of personality.

Job Types: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Benefits:

Casual dress Disability insurance Extended health care Life insurance On-site parking
Ability to commute/relocate:

Edmonton, AB T5S 2L9: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

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