Job Description

Branch

Community Services

Position Type

USW1-1937



Salary

Probationary Rate:

$26.23 per hour, after successful completion of probation $27.61 per hour, plus six per cent vacation pay and a percentage in lieu of benefits

Employment Type

Part-time (On-Call)

Competition Type

Internal/External Posting

Date posted

August 11, 2025



We are accepting applications for a part-time (on-call) Customer Service Representative to join our Recreation Administration team. This position plays a key role in providing a welcoming atmosphere and responding to customer needs as they enjoy the many programs and activities at the Comox Valley Regional District's Sports and Aquatic Centres. Reporting to the Manager of Recreation Administration, the primary responsibilities of this role include:



Providing excellent front-line customer service to the public both in-person and over the telephone; including providing program information, registering participants, collecting admissions and other fees, and selling membership passes;

Operating a point of sale system, ensuring transactions and end-of-day cash balancing is completed accurately;

Answering the facility switchboard and resolving or referring customer concerns;

Calling in casual staff for the reception area, skate shop and pools;

Performing opening and closing duties for the Sports and Aquatic Centres, general office functions and other related tasks.

Our ideal candidate is:

Passionate about customer service with a minimum of one year of directly related experience in customer service, general administration, cash handling and working with the public in a fast-paced environment;

Comfortable working in an office environment with formal education equivalent to a certificate in office, business administration or another relevant discipline following high school graduation and current criminal record clearance;

Skilled in cash handling and comfortable working with Microsoft Office, specifically Outlook, Word and Excel, with accurate keyboarding skills;

Able to effectively respond to customer concerns or complaints, including emergency situations when required;

Flexible in working a variety of shifts including days, evenings, weekends and holidays.



Successful candidates will be required to consent to a Canadian Criminal Record Check (including vulnerable sector search if applicable).