Job Description

Full-Time Customer Service Representative

Monday to Friday, 8:30AM - 5:00PM

About Us:

Clark Freightways is a leading BC-based freight carrier, privately owned and operated since 1957. Consistent practice of our founding values of Integrity, Accountability and Teamwork has helped us build our reputation as a reliable freight carrier, and a fair employer.

We are currently seeking a dedicated

Customer Service Representative

to join our team. The successful candidate will be responsible for maintaining a high level of customer service and satisfaction in all interactions including, but not limited to, handling customer inquiries and resolving customer concerns.

What You'll Do:

Respond to customer requests for shipment status - tracking and tracing, problem resolution, proof of delivery (POD) requests and proactive responses and notifications per customer requests, including service schedule variations. Address customer concerns regarding overages, shortages and damages (OS&D). Provide guidance and information to customers regarding service standards and schedules; clarifying billing information and COD details as requested. Collaborate and partner with Operations and Branches to meet customer service requests. Update and maintain departmental databases (TMS & CRM) with relevant, up-to-date information. Proactively communicate customer concerns and issues to the Business Development department. Generate sales leads on an on-going basis and forwards to the Business Development department. Participate in other related duties and projects as assigned.

What You Have:

High School diploma; with courses in Customer Service, Business Administration or a related field, with one (1) year experience in customer service; or an equivalent combination of education, training and experience. Proven customer service experience. Knowledge of LTL freight-handling requirements preferred. Experience with a Customer Relationship Management (CRM) preferred. Experience with a Transportation Management System (TMS) preferred. Solid knowledge of the geography of British Columbia. Intermediate level use of the Microsoft Office suite of programs. Flexibility to work different shift and overtime as required.

Who You Are:

A strong team contributor with the ability to work effectively as part of a team; collaborating with others to achieve goals and objectives. Service-oriented with exceptional interpersonal and customer relations skills; the ability to meet or exceed customer service needs and expectations. A clear communicator with excellent written and verbal skills, enabling effective request and delivery of information. Highly organized with a proven ability to effectively prioritize work to meet deadlines.

Why Apply?

Starting rate of $23.53 per hour Extended Health and Dental Life Insurance/AD&D Employee Assistance Program Employer matched RRSP Opportunity to work with a leading freight organization, proudly serving BC
Job Types: Full-time, Permanent

Pay: From $23.53 per hour

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match
Work Location: In person