Job Description

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl's internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers' needs are met.

Annual Salary range - $42,000- $45,000 (based on experience)

Responsibilities:


Provide our clients with high level customer service meeting/exceeding their needs. Enter orders accurately into the system, ensuring accuracy and communicating for details with appropriate parties. Support customers on our online ordering eComm system and assist in the order confirmation process. Full cycle sales order processing: sales order, credit approval, invoicing and filing. Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders. Respond in an efficient and timely manner to inquiries and requests relating to our various products. Provide customers with simple quotes. Maintain current knowledge of all promotions. Related duties involving customer service contact, via telephone, email, fax or regular mail. Must be able to work with minimal supervision, while being proficient and working in a team environment. All other duties assigned by your Supervisor.

Requirements:


Minimum 1-2 years previous customer service experience. Proficient in dealing with escalated customer service situations with strong communication skills. Proficient verbal and written English communication skills. Ability to work under pressure, multitask with meticulous follow up and tight deadlines. Solid crisis management, problem solving, administrative and organizational skills required. Value- added portfolio opportunity identification and execution. Fast learner with initiative and a great work attitude. Ability to handle high volume calls, and a fast-paced environment. Strong Computer Skills, including Microsoft Office and Windows based software.

What's in it for you?

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. We are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.



Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You'll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don't just say our people are our greatest asset, we really mean it. Let's talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.


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IndBunzlCa


IndBunzlSJ

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Experience

Required2 year(s): Customer Service
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Education

RequiredHigh School or better
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Behaviors

RequiredDedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Motivations

RequiredGoal Completion: Inspired to perform well by the completion of tasks Self-Starter: Inspired to perform without outside help Growth Opportunities: Inspired to perform well by the chance to take on more responsibility * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization