Job Description

Magic Chest is on a mission to bring joy and excitement to collectors, hobbyists, and families through licensed toys, trading cards, and exclusive collectibles. We're looking for a

Customer Service & Community Manager

who is not only a master of customer experience but also someone who can build rapport with our growing community -- both online and offline.

This role requires someone with excellent communication skills (verbal and written), a proactive mindset, and the confidence to

speak with customers by phone

, resolve concerns, and turn every interaction into a positive one. Bonus if you're passionate about toys, anime, trading cards, or gaming culture!

Key Responsibilities

Customer Support (Phone, Email, Chat, In-Store):

Respond promptly and professionally to customer inquiries across all channels, ensuring a helpful and friendly experience.

Phone Communication:

Handle inbound and outbound customer calls, providing updates, resolving concerns, and creating a personal connection with our customers.

Order Management:

Assist customers with order placements, shipping updates, and post-purchase support. Occasionally help with packing online orders when needed.

Community Engagement:

Foster positive interactions with our in-store and online community (including social media and event attendees), answer questions, and escalate concerns where needed.

Issue Resolution & Feedback:

Troubleshoot customer issues, provide solutions quickly, and gather feedback to improve service delivery.

Product Knowledge:

Develop a strong understanding of Magic Chest's products, promotions, events, and brand voice to provide accurate information.

Upselling & Relationship Building:

Identify opportunities to recommend products or services that align with customer interests and elevate their experience.

Skills & Qualifications

Outstanding verbal and written communication in

English

(Multilingual is a plus) Comfortable and professional on the

phone

Strong attention to detail and

problem-solving skills

Experience in

customer service, retail, or e-commerce

support preferred Friendly, outgoing personality with the ability to connect with diverse people Familiarity with Shopify, customer service platforms (e.g., Gorgias, Zendesk), or social media DMs is a bonus Ability to stay calm under pressure and juggle multiple tasks

Why Join Magic Chest?

Work in a fast-paced, fun, and collaborative team Staff discounts on toys, TCGs, and collectibles Health benefits after probationary period Career growth opportunities in a rapidly expanding brand Free access to industry events, product launches, and exclusive previews

Apply today and help us create magic for every collector, fan, and customer that walks through our doors.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Store discount
Work Location: In person