Job Description

At Collingwood Veterinary Services, we're all about compassion, connection, and high-quality care. Our days are busy, our patients are adorable, and our team is made up of people who genuinely love what they do. We're looking for someone new to join us -- someone who can bring a positive vibe, a steady hand, and a big heart.

Position: Customer Service Representative

Job Type: Full-Time

Ideal Start Date: January 2026

What this role looks like:

While you'll certainly interact with animals, most of your day is about people -- the pet owners who love them. You'll be the first friendly face clients see when they walk through our doors, the calm voice on the phone when their pet is unwell, and the person guiding them through both routine visits and tougher conversations. You'll also support the medical team by holding patients for exams, preparing instruments, taking notes, managing invoices, and keeping records organized. It's a role that blends client service with behind-the-scenes hospital support, and it requires empathy, focus, and flexibility.

Who we're hoping to meet:

You're warm, approachable, and great with people You like variety and don't mind switching gears quickly if needed You're detail-oriented (because accuracy matters for patients and clients). You work well with a team but can also take initiative when needed. Experience in a clinic or working with animals is a bonus, but not a necessity.

Why you'll love being here:

Our team is supportive, collaborative, and professional. You'll be part of an independent, locally-owned hospital We believe in growth and will support you in learning new skills. You'll make a real difference for pets by supporting the people who love them
Apply now and become an integral part of Collingwood Veterinary Services. Join a team that values your contributions and fosters a positive, collaborative atmosphere, while making a meaningful difference in the lives of pets and their families every day! Please contact Lacey at: llegge@mvvh.ca to learn more.

Job Type: Full-time

Benefits:

Dental care Extended health care On-site parking Paid time off RRSP match
Work Location: In person