Job Description

About Us:

Quality First is a fast-growing janitorial services company providing high-quality cleaning solutions to commercial clients. We are expanding our team and looking for a friendly, confident Customer Service Representative to help us connect with new clients and support our growth.

Position Overview:

This role focuses on making outbound cold calls to potential clients, introducing our services, and booking appointments for our sales team. We are looking for someone who enjoys talking to people, stays motivated, and can handle a target-driven environment.

Key Responsibilities:

Make outbound cold calls to businesses daily Introduce and promote our janitorial services Schedule appointments for quotes, walkthroughs, or follow-ups Keep accurate call logs and record details in our system Meet daily/weekly call and appointment-setting targets Follow scripts while maintaining a natural and professional tone

Requirements:

Strong communication and customer service skills Comfortable making high-volume cold calls Positive attitude and ability to handle rejection Organized, reliable, and able to work independently Previous experience in cold calling, telemarketing, or customer service is an asset Basic computer skills and knowledge of MS Office (Excel, Outlook)

What We Offer:

Competitive wages ( $21/hr starting, increasing to $22/hr after 3 months) Extended dental and health benefits after 3 months Flexible scheduling (part-time or full-time) Full training provided Supportive team environment Opportunities for growth Performance incentives and recognition

Why Work With Us:

You'll be part of a friendly, supportive team in a growing company where your efforts directly contribute to our success. If you enjoy communication, building connections, and achieving targets, this is a great fit.

How to Apply:

Please apply directly through Indeed only.

Job Types: Full-time, Part-time, Permanent

Pay: From $21.00 per hour

Benefits:

Dental care Extended health care Flexible schedule On-site parking
Work Location: In person