Job Description

We are looking for a Customer Service Representative to join our team. The ideal candidate shall be friendly, approachable and have a professional demeanor. If you are comfortable working in a fast-paced environment and have a strong attention to detail, you would be a great fit for this position. You will be the first point of contact for customers, and it will be your responsibility to ensure they feel welcomed and valued. Prior experience in customer service and sales is considered an asset. A candidate for this position will have strong communication skills, a self starter who is eager to learn about the company\xe2\x80\x99s products, policies, and procedures. Applicants should feel comfortable working independently as well as in a team environment and have the ability to work efficiently under pressure and prioritize tasks as required. Responsibilities: \xc2\xb7 Communicate with customers in person, by email and phone to ensure customer service skills translate into a positive experience for clients. \xc2\xb7 Answer inquiries and be knowledgeable about what the Storage Inn offers with regards to self storage and an individuals storage requirement. \xc2\xb7 Return calls to answer customer account inquiries and collect payments. \xc2\xb7 Prepare rental contracts, explain terms and conditions. \xc2\xb7 Offer insurance to protect clients\xe2\x80\x99 belongings. \xc2\xb7 Sell packing and moving supplies. \xc2\xb7 Show storage units and the facilities attributes explaining the benefits to the customers. \xc2\xb7 Take pride in the operation and appearance of the facility, maintain a clean and debris free location. \xc2\xb7 Light cleaning and maintenance such as keeping surfaces and high touch areas clean, sweeping, mopping, pick up trash and wiping windows. \xc2\xb7 Conduct daily physical storage unit inspections, confirm inventory availability, and ensure units are secure and/or ready to rent. \xc2\xb7 Track and qualify inquiries as potential leads/reservations. \xc2\xb7 Strive to exceed company\xe2\x80\x99s goals and expectations. Qualifications. \xc2\xb7 Completion of High School or equivalency. \xc2\xb7 Proficiency using business equipment and Microsoft programs such as excel, word and outlook. \xc2\xb7 Criminal Record Check Job Types: Part-time, Permanent Salary: From $16.00 per hour Benefits:

• Casual dress
• Extended health care
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• Customer service (preferred)

Work Location: In person