Job Description

THE PERFECT FIT:

We're looking for a bilingual (English/French) Customer Service Representative who prioritizes exceptional service and brings a positive attitude, clear communication skills, and a team-first mindset. In this front-facing role, you'll assist customers with rental bookings, vehicle pick-ups and returns, and keep them informed throughout their repair process. You'll also coordinate with insurance partners and support daily operations in a fast-paced environment. If you're friendly, organized, approachable, and enjoy being part of a supportive team, we'd love to meet you. Experience is an asset, but we're happy to train the right person.

APPLICABLE SKILLS/ QUALIFICATIONS

:


Bilingual fluency in English and French Strong communication skills with a friendly and approachable demeanor Exceptional customer service mindset with a focus on creating positive experiences Effective organizational skills and the ability to manage multiple tasks in a fast-paced environment Keen attention to detail and accuracy in handling bookings, paperwork, and customer information Team player attitude, contributing to a supportive and collaborative work environment Professionalism in both appearance and conduct A valid Canadian driver's license

MAIN JOB TASKS & RESPONSIBILITIES:

Customer Service & Front Desk

+ Deliver professional, friendly customer service in person and over the phone, including greeting customers, answering inquiries, and providing updates throughout the repair process.
+ Schedule appointments and coordinate customer visits.
+ Ensure customer satisfaction by handling concerns promptly and helping resolve issues in a solution-focused manner.
+ Maintain a clean, organized, and welcoming reception area to create a positive environment.

Rental & Payment Coordination

+ Provide information on rental vehicle options, assist with reservations, and process rental-related payments.
+ Collect and post payments for customer deductibles and other applicable charges.

Insurance & Repair Coordination

+ Communicate with insurance companies to coordinate claims, provide updates, and assist with pre-closing repair files.
+ Coordinate sublet repairs and follow up on back-ordered parts or return credits to ensure timely job completion.

Administrative & Office Support

+ Perform general administrative duties such as filing, photocopying, faxing, and document handling.
+ Post invoices and assist with repair order documentation and record-keeping.
+ Support the team by working collaboratively to ensure a smooth and efficient customer experience from start to finish.

Inventory & Parts Management

+ Receive and manage incoming parts inventory.
+ Track parts deliveries and coordinate returns/credits as needed.

WHY WORK WITH CENTENNIAL:

Customer-centered culture Supportive and team-oriented environment Professional training and development opportunities Competitive wages Company matching RRSP Group health/dental/insurance coverage Employee discounts Opportunities for career advancement



Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 46-year track record of success. Join our team and be part of our growth story as we operate 6 new vehicle dealerships, 12 collision centers, and 2 powersports stores across Prince Edward island, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.

We welcome applications from individuals who are legally eligible to work in Canada. Please note that only candidates with current authorization to work in Canada will be considered for this position.