Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representatives to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and promoting our products and services. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with empathy and professionalism, ensuring resolution to their satisfaction. Perform data entry tasks to maintain accurate records of customer interactions. Utilize upselling techniques to promote additional products or services that meet customer needs. Collaborate with team members to improve service processes and enhance the overall customer experience. Maintain a high level of phone etiquette while engaging with customers.

Requirements

Proven experience in a customer service role is preferred. Strong communication skills in English; bilingual or multilingual abilities are highly desirable. Must be able to work under occasional stressful & time sensitive situations Proficiency in data entry with attention to detail. Excellent analytical skills to assess customer needs and provide appropriate solutions. Experience in sales or upselling techniques is a plus. Ability to work effectively both independently and as part of a team. A positive attitude with a commitment to providing outstanding customer service. Join us in delivering exceptional experiences for our customers while growing your career in a supportive environment! Hours may need to be adjusted briefly depending on vacations & time off requests

Hours

Part time

Tuesday 17:00-23:00 Saturday 16:00-23:00 Sunday 16:00-23:00
Full Time

Monday 17:00-23:00 Thursday 17:00-23:00 Friday 17:00-23:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Job Types: Full-time, Part-time, Permanent

Pay: From $20.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Vision care
Application question(s):

Will you be able to reliably commute to Canmore Will include weekends, Are you able to work all weekends?
Location:

Canmore, AB T1W 2W8 (preferred)
Work Location: In person