Job Description

- Customer Service Representative

Customer centric position with a service-based sales program that can significantly increase your income!

Reports to:

City Manager

Position Summary

Devon Transport prides ourselves on providing efficient and friendly service to all of our customers for their car rental and storage needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service in a fun and positive work environment.

Position Responsibilities

Answering customer inquiries Quoting Rates effectively Opening Rental Agreements Closing Rental Agreements Communicating with location staff, support departments, and other city locations through email and by phone. Ensuring customer satisfaction and solving customer service disruptions as needed Following service-based sales recommended dialogue. Communicating policies and procedures effectively to customers. Continually learning best practices Engaging in training as required. Completing administrative tasks as directed by management. Identifying fleet needs for same day and upcoming days. Clean vehicles to a high standard of cleanliness Identify and record damage, communicating with customers through claims process
Not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employer. Duties, responsibilities and activities may change or new ones assigned at any time with or without notice.

Position Requirements:

Customer Service focused. Shift flexibility as needed to meet business demands. Punctual and accountable for shifts Willingness to learn.

Qualifications and Experience

General communication with team members. General customer service. Class 5 driver's license.

(required)

Knowledge, Skills, and Abilities

Excellent listening and communication skills. Flexibility and ability to adapt to changes. Work alone and in a team environment. Vehicle knowledge considered an asset.

Working Conditions

Schedule that includes weekends and holidays. 4-day work week, 10 hours per day with 3 days off each week. Ongoing training and feedback
Job Type: Full-time

Pay: $19.00-$20.00 per hour

Expected hours: 38 - 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match
Licence/Certification:

Class 5 Licence (required)
Location:

Campbell River, BC (preferred)
Work Location: In person