Job Description

Merit Ontario

is a construction association supporting small to large construction companies with workforce needs across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality candidates.

About our Member

Our member is a trusted plumbing company, serving residential and commercial clients throughout Cambridge and the surrounding area. Their commitment to quality workmanship, integrity, and exceptional service has earned them a strong reputation--and now they're looking for a dedicated

Customer Service Representative

to join their growing team in

Cambridge, ON

.

Position Overview

As their Customer Service Representative, you'll be the first point of contact for their customers, helping ensure each client receives prompt, professional, and friendly service. You'll play an essential role in coordinating daily operations, scheduling service calls, and supporting both customers and our plumbing technicians.

Key Responsibilities

Handle incoming calls, emails, and online inquiries in a professional and courteous manner Schedule and dispatch service appointments efficiently Provide accurate information regarding services, pricing, and scheduling Maintain detailed records of customer interactions, invoices, and service orders Resolve customer concerns with professionalism and empathy Collaborate with the operations team to ensure smooth service delivery

Qualifications

2+ years of customer service experience (trade or construction industry experience an asset) Excellent communication and organizational skills Strong attention to detail and ability to multitask Proficiency with computer systems and scheduling software Positive attitude and team-oriented mindset

Compensation & Benefits

Salary starting at

$45,000-$55,000 per year

, based on experience

Bonuses and performance incentives

Comprehensive training and growth opportunities

Supportive, family-oriented work environment Monday to Friday schedule (occasional weekend availability may be required) Free on-site parking at our Cambridge location

Please note, only qualified candidates will be contacted.