Job Description

We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.

CSRs are responsible to:

Efficiently and effectively manage high customer call volumes. Identify and address customer needs, providing solutions and educating on product benefits, availability, and pricing options. Seize opportunities to upsell products and generate sales when appropriate. Record call and sales details in the customer management system. Consistently meet or exceed performance targets across multiple metrics. Collaborate with colleagues in all departments to ensure a seamless customer experience.

Job Requirements:

High School Diploma or GED equivalent. Demonstrated focus on delivering exceptional customer service. Superior phone and verbal communication skills, with an emphasis on active listening. Competent in computer data entry and the utilization of customer management software. Effective multitasking, priority-setting, and time management skills. Legal authorization to work in Canada. Must be available for 8.5-hour shifts scheduled between 7:00 a.m. and 6:00 p.m., Monday to Sunday.
Successful candidates for the CSR position will undergo comprehensive training and receive one-on-one coaching to ensure their success in this role.

Why join us?

No late night shifts. Sit comfortably in a climate-controlled, professional environment. Comprehensive benefits package including extended health & dental benefits. Opportunities for training, development and career growth. Discounted monthly Winnipeg Transit passes (EcoPass). Regular Social Committee events - contests, potlucks, etc.
Accommodations are available upon request during the recruitment and selection process.

Job Types: Full-time, Permanent

Pay: $16.50 per hour

Additional pay:

Commission pay Overtime pay
Benefits:

Casual dress Commuter benefits Company events Dental care Employee assistance program Extended health care Life insurance
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Holidays Weekends as needed
Application question(s):

Are you legally authorized to work in Canada? CSRs are scheduled 40 hours per week with shifts based on operational needs within our business hours including rotational weekends. We are open 7 days a week, 7am-6pm.
Do you have scheduling restrictions within these days/hours?

Language:

Spanish (preferred)
Work Location: In person

Expected start date: 2025-07-28