Customer Service Representative Call Centre

Kentville, NS, CA, Canada

Job Description

Work Term: Permanent Work Language: English Hours: 35 hours per week Education: No degree, certificate or diploma Experience: 1 to less than 7 months

Work setting

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Public sector

Tasks

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Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Order office supplies and maintain inventory Perform general office duties Receive and log complaints Receive payments

Computer and technology knowledge

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Database software Internet MS Excel MS Outlook MS Word

Security and safety

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Bondable Criminal record check Driver's validity licence check

Transportation/travel information

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Own transportation Valid driver's licence

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Overtime required Tight deadlines Work under pressure Repetitive tasks

Personal suitability

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Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Initiative Judgement Ability to multitask Dependability Honesty Quick learner

Health benefits

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Dental plan Disability benefits Health care plan Vision care benefits

Financial benefits

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Group insurance benefits Life insurance * Pension plan

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Job Detail

  • Job Id
    JD2378059
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kentville, NS, CA, Canada
  • Education
    Not mentioned