Job Description

Part-Time Customer Service Representative

16 to 30 hours per week | Days, evenings, weekends and holidays | $17.00 per hour

Start your journey with Red Arrow where great service meets great travel.

As a Customer Service Representative, you will be the welcoming face our passengers see as they begin their trip. From booking tickets and answering questions to checking in travelers and helping with boarding, you play a key role in creating a smooth, stress free experience. At Red Arrow, part of the Keolis Canada family, we do not just move people across Alberta, we help connect them to what matters most.

Shifts may be scheduled at either of our Calgary locations:

North Calgary 304 35 Avenue NE Downtown Calgary 606 5 Ave SW

What you will do

Greet and assist customers in person, by phone, and online Book, change, and cancel ticket reservations Process payments and handle cash transactions Support customers with trip planning and bookings Assist with check in, luggage storage, and boarding Answer customer questions with accuracy and care Keep the ticket office organized and well stocked Complete light cleaning and basic administrative tasks

What we are looking for

Flexible availability for days, evenings, weekends, holidays and split shifts Ability to work at either Calgary office location A friendly, service first attitude Strong verbal communication skills Solid problem solving and decision making abilities A quick learner with strong attention to detail Comfort using computers and Microsoft Office A reliable team player who can also work independently Employment is contingent upon receiving a favorable background check

Why work for us

Variable part time hours, typically between 16 and 30 hours per week $17.00 per hour with opportunities to learn and grow Employer paid parking No overnight shifts all office hours run between 7:15 am and 7:00 pm Discounted travel on our luxury motorcoaches Access to an Employee Assistance Program EAP for wellness and support A flexible, supportive team work environment that promotes work life balance

About Keolis

Keolis provides mobility to over 3.4 billion passengers each year across 15 countries, operating everything from commuter trains and metros to buses, intercity coaches, and shared mobility. Nearly 1,857 Keolis Canada employees support light rail, urban transit, intercity coaches, and airport shuttles, helping more than 12 million passengers each year travel safely, reliably, and comfortably.