Job Description

Customer Service Representative

Job Summary

Location:

Calgary, AB

Type:

Full-time (Monday-Friday, Day Shift)

Pay:

CA$20.00-CA$23.00 per hour

Posted:

December 17, 2025

The Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, processing orders, resolving complaints, and coordinating service requests. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with customers, vendors, and internal teams. Experience in retail and customer service is essential, with furniture industry knowledge considered an asset.

Key Responsibilities

Maintain a positive, professional, and empathetic approach with all customers Respond promptly to customer and management inquiries via phone and email Process customer orders, service requests, forms, and repair coordination Address and resolve customer complaints efficiently and professionally Maintain accurate records of customer interactions, transactions, and feedback Communicate and collaborate with management and coworkers as needed Provide feedback to management and sales teams to improve customer service processes Ensure high levels of customer satisfaction and service quality Other duties/responsibilities as assigned
Required Qualifications

Minimum2 years of experience in: Customer service Retail sales Data entry Strong verbal and written communication skills Ability to manage multiple tasks and maintain organized records Reliable commute or willingness to relocate to Calgary, AB
Assets

Knowledge of furniture products Previous retail or customer service experience beyond minimum requirements
Benefits

Casual dress environment Extended health care On-site gym and parking Employee store discount Monday to Friday
Job Types: Full-time, Permanent, Casual

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

Extended health care On-site gym On-site parking Store discount
Work Location: In person