Job Description

We are seeking a dedicated and personable

Customer Service & Sales Representative

to join our team. This role focuses on engaging customers

in person, face-to-face

, to provide exceptional support, answer questions, and promote our client

TELUS's

products and services. The ideal candidate has strong communication skills, leadership qualities, and experience in hospitality, customer service, or sales/upselling. This position offers an excellent opportunity to advance your sales career in a dynamic, customer-focused environment.

Duties

Interact with customers

in person

using

leads provided by TELUS

Assist customers with product information, service options, and plan recommendations Help customers with account details and order processing as needed Promote TELUS products and services through effective

upselling and cross-selling

Observe customer feedback to identify opportunities for improved service or increased sales Maintain professional communication and a positive attitude in all face-to-face interactions Support team members by sharing insights, customer service approaches, and sales strategies Collaborate with team leads and other departments to ensure customer needs are met efficiently

Skills

Strong verbal communication and interpersonal skills Experience in

customer service, sales, upselling, or hospitality

High attention to detail when assisting customers and recording information Bilingual fluency in

English

is highly preferred Ability to analyze customer needs and recommend tailored solutions Multilingual abilities are a plus for serving diverse customer groups Demonstrated patience, empathy, and problem-solving in customer-facing situations
If this is something you are interested in, please submit your resume, and a member of our HR team will be in touch!

Job Type: Full-time

Benefits:

Company events On-site parking
Work Location: In person